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pages.HELP

<h3 style="font-family: inherit; color: inherit;">About Us</h3>
<p style="font-family: inherit; color: inherit;">Lofoten Boat is part of ByLofoten AS.</p>
<p style="font-family: inherit; color: inherit;">In addition to boat rentals, ByLofoten operates accommodation and dining facilities in Svolv&aelig;r, Lofoten. Our accommodation options include <a href="http://www.fasthotels.no" target="_blank" rel="noopener"><strong>Fast Hotel Svolv&aelig;r</strong></a>, <a href="http://www.nordishotel.no" target="_blank" rel="noopener"><strong>Nordis Hotel Lofoten</strong></a>, <a href="http://www.nordisapartments.no" target="_blank" rel="noopener"><strong>Nordis Apartments</strong></a>, and the <a href="http://www.svolvaerhavn.no" target="_blank" rel="noopener"><strong>Rorbuanlegget Svolv&aelig;r Havn</strong></a>. We also operate the popular <a href="http://www.nordisrestaurant.no" target="_blank" rel="noopener"><strong>Nordis Restaurant</strong></a>, located right by the waterfront at the town square in Svolv&aelig;r.</p>
<h3 style="font-family: inherit; color: inherit;">Our Boats</h3>
<p style="font-family: inherit; color: inherit;">Both of our boats (a Quicksilver 625 Pilothouse and a Quicksilver 805 Pilothouse) are moored at the floating dock belonging to the Svolv&aelig;r Havn Rorbu complex. Svolv&aelig;r Harbor is an excellent starting point for boat trips in Lofoten, with the famous Trollfjord, the island gem of Skrova, and numerous beaches&mdash;both large and small&mdash;just a short boat ride away.</p>

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<h1>Contact us</h1>

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<h2 style="font-family: inherit; color: inherit;">How do you rent a boat from Lofoten Boat?</h2>
<h3 style="font-family: inherit; color: inherit;">Online booking</h3>
<ol>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">The easiest way to rent our boats is via the online booking system on this website.</span></li>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">You can register as a customer using the "Become a customer?" button found at the top right of the website.</span>
<ol>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">You can sign up using your Google account or an email address.</span></li>
</ol>
</li>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Select the boat, date and time for your desired rental period.</span>
<ol>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">The earliest pickup time is 09:00, unless otherwise agreed in advance. The latest return time is 22:00.</span></li>
</ol>
</li>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Select the date and time for the return/end of the rental.</span></li>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Select the number and sizes of life jackets to be provided in the boat.</span>
<ol>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">(Note: Everyone on board a recreational boat under eight meters in length must wear suitable flotation gear while outdoors and the boat is in motion.)</span></li>
</ol>
</li>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">During the booking process, you will be asked to confirm that you hold a valid boat operator's license and/or were born before January 1, 1980.</span></li>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Please also provide the names of all passengers (including the boat operator). Be aware of the maximum number of persons allowed on board.</span></li>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">To complete the booking, you must also confirm that you have read and understood our terms and conditions.</span></li>
</ol>
<h3 style="font-family: inherit; color: inherit;">&nbsp;</h3>
<h3 style="font-family: inherit; color: inherit;">Boat handover</h3>
<ol>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">You will also select a handover time when booking (between 09:00 and 16:00). At the agreed time, wewill meet the you at the floating dock where the boats are moored.</span></li>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">A checklist will be reviewed together, including verification of the boat operator's valid license and/or proof of birth before January 1, 1980.</span></li>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">The key and life jackets (based on the ordered quantities and sizes) will be handed over.</span></li>
</ol>
<h3 style="font-family: inherit; color: inherit;">&nbsp;</h3>
<h3 style="font-family: inherit; color: inherit;">Returning the boat</h3>
<ol>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Upon return of the boat (at the agreed time and no later than 10:00 PM), the lessor will meet the renter at the floating dock.</span></li>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">A checklist will be reviewed and signed by both parties.</span></li>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">The key and life jackets must be returned.</span>
<ol>
<li style="font-family: inherit; color: inherit;"><span style="font-size: 14px;">Note: The fuel tank must be filled up before the boat is returned.. If this is not done, we will refuel it at the renter's expense (pump price + service fee).</span></li>
</ol>
</li>
</ol>
<h3>&nbsp;</h3>

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<div class="elementor-widget-container" style="box-sizing: border-box; transition: background 0.3s, border 0.3s, border-radius 0.3s, box-shadow 0.3s, transform 0.4s; text-indent: 0px; mix-blend-mode: inherit; writing-mode: inherit; transform: rotate(0deg);">
<h1 class="elementor-heading-title elementor-size-default" style="box-sizing: border-box; color: inherit; font-family: 'Bodoni Moda', sans-serif; font-weight: 500; line-height: 1.1em; margin-block: 0.5rem 1rem; font-size: 2.7em; margin: 0px; padding: 0px; writing-mode: inherit;">Privacy Statement</h1>
</div>
</div>
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<div class="elementor-widget-container" style="box-sizing: border-box; transition: background 0.3s, border 0.3s, border-radius 0.3s, box-shadow 0.3s, transform 0.4s; text-indent: 0px; mix-blend-mode: inherit; writing-mode: inherit; transform: rotate(0deg);">
<p style="box-sizing: border-box; margin-block: 0px 0.9rem;">In order to provide good service and maintain the security, we have to collect some privacy data. Here you can read about which privacy data we collect, what it is used for and how we collect it.</p>
</div>
</div>
<div style="box-sizing: border-box; --flex-direction: initial; --flex-wrap: initial; --justify-content: initial; --align-items: initial; --align-content: initial; --gap: initial; --flex-basis: initial; --flex-grow: initial; --flex-shrink: initial; --order: initial; --align-self: initial; align-self: auto; flex: 0 1 auto; order: 0; place-content: normal; align-items: normal; flex-flow: row; gap: normal; position: relative; --widgets-spacing: 20px 20px; --widgets-spacing-row: 20px; --widgets-spacing-column: 20px; width: 1140px; font-size: 17.6px; font-weight: 400; writing-mode: inherit; color: inherit; font-family: inherit; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" data-id="1e6d1ad" data-element_type="widget" data-e-type="widget" data-settings="{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}" data-widget_type="text-editor.default">
<div class="elementor-widget-container" style="box-sizing: border-box; transition: background 0.3s, border 0.3s, border-radius 0.3s, box-shadow 0.3s, transform 0.4s; text-indent: 0px; mix-blend-mode: inherit; writing-mode: inherit; transform: rotate(0deg);">
<h4 style="box-sizing: border-box; color: inherit; font-family: inherit; font-weight: 500; line-height: 1.2; margin-block: 0.5rem 1rem; font-size: 1.5rem;">What personal data do we collect?</h4>
<p style="box-sizing: border-box; margin-block: 0px 0.9rem;">We collect as little personal data as we have to and we therefore collect only one or more of the following data:</p>
<ul style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline; padding-left: 20px; margin-bottom: 20px;">
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">Name</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">Email</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">Address</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">Nationality</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">Telephone</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">IP</li>
</ul>
<h4 style="box-sizing: border-box; color: inherit; font-family: inherit; font-weight: 500; line-height: 1.2; margin-block: 0.5rem 1rem; font-size: 1.5rem;">Legal reason for processing personal data</h4>
<p style="box-sizing: border-box; margin-block: 0px 0.9rem;">We consider that we are allowed to process personal data in accordance with GDPR Article 6.1(b) and Article 6.1(f).</p>
<p style="box-sizing: border-box; margin-block: 0px 0.9rem;"><strong style="box-sizing: border-box; font-weight: bolder;">6.1(b) Necessity to process data to perform a contract</strong><br style="box-sizing: border-box;" />When you, as a guest, make a reservation with us, it must be considered that a contract is entered into between you and us. We consider that the contract ends automatically when you as a guest have checked out of our property.</p>
<p style="box-sizing: border-box; margin-block: 0px 0.9rem;">We must therefore be able to use the personal data for the following</p>
<ul style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline; padding-left: 20px; margin-bottom: 20px;">
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">Communication with you</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">History for which hotel you have stayed in and room</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">For cleaning your room</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">To be able to comply with fire regulations and for your own safety.</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">Troubleshooting</li>
</ul>
<p class="nomarginbottom" style="box-sizing: border-box; margin-block: 0px 0.9rem;"><strong style="box-sizing: border-box; font-weight: bolder;">6.1 (f) Legitimate Interests</strong></p>
<p style="box-sizing: border-box; margin-block: 0px 0.9rem;">We and you have a number of interests that must be safeguarded, it is considered that we must process data in order to perform the following tasks.</p>
<ul style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline; padding-left: 20px; margin-bottom: 20px;">
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">Keep the history to be able to solve criminal acts</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">To comply with the Accounting Act</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">To be able to offer you as a guest the best possible user experience and service.</li>
</ul>
<p style="box-sizing: border-box; margin-block: 0px 0.9rem;">We will not use your personal data for anything other than the purpose of your stay. Personal data that is considered high risk will be encrypted as soon as this is possible and does not conflict with other laws.</p>
<h4 style="box-sizing: border-box; color: inherit; font-family: inherit; font-weight: 500; line-height: 1.2; margin-block: 0.5rem 1rem; font-size: 1.5rem;">Who do we share your personal data with?</h4>
<p style="box-sizing: border-box; margin-block: 0px 0.9rem;">We never share your personal data with anyone other than what is necessary to achieve the purpose of your stay. We share different parts of your personal data with sensitive suppliers.</p>
<ul style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline; padding-left: 20px; margin-bottom: 20px;">
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">SMS Provider for message communication</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">Email Servers/ website hosting providers</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">Power Office AS (Accounting)</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">Sharfox AS (Online Booking provider)</li>
<li style="box-sizing: border-box; background: rgba(255, 255, 255, 0); border: 0px; font-size: 17.6px; margin-block: 0px; outline: 0px; vertical-align: baseline;">Netrakett AS (website provider)</li>
</ul>
<h4 style="box-sizing: border-box; color: inherit; font-family: inherit; font-weight: 500; line-height: 1.2; margin-block: 0.5rem 1rem; font-size: 1.5rem;">How do we collect the personal data?</h4>
<p style="box-sizing: border-box; margin-block: 0px 0.9rem;">We collect personal data through one or more of the following: Telephone calls, e-mail, our website, OTA (Online Travel Agency) or GDS (Global Distribution System).</p>
<h4 style="box-sizing: border-box; color: inherit; font-family: inherit; font-weight: 500; line-height: 1.2; margin-block: 0.5rem 1rem; font-size: 1.5rem;">Right to view and be deleted.</h4>
<p style="box-sizing: border-box; margin-block: 0px 0.9rem;">We have no problem giving you access to your personal data, contact us and we can deliver this within 30 days. Also let us know if you want to be deleted from our database, and we will delete everything that we can delete as long as no other law prevents us from doing this.</p>
<p style="box-sizing: border-box; margin-block: 0px 0.9rem;"><strong style="box-sizing: border-box; font-weight: bolder;">Contact information:</strong></p>
<p style="box-sizing: border-box; margin-block: 0px 0.9rem;">Lofoten Boat<br style="box-sizing: border-box;" />ByLofoten AS &ndash; org. no: 916 555 792</p>
<p style="box-sizing: border-box; margin-block: 0px 0.9rem;"><strong style="box-sizing: border-box; font-weight: bolder;">Tel:</strong>&nbsp;+47 412 98 000<br style="box-sizing: border-box;" /><strong style="box-sizing: border-box; font-weight: bolder;">Email:</strong><a style="box-sizing: border-box; text-decoration: inherit !important; background-color: rgba(255, 255, 255, 0); color: inherit; box-shadow: none;" href="mailto:stay@svolvaerhavn.no">rent@lofotenboat.com</a></p>
</div>
</div>

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<h2 style="font-family: inherit; color: inherit;">Terms and Conditions for renting a boat &ndash; Lofoten Boat</h2>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
<ol style="font-family: inherit; color: inherit;">
<li>
<h3>Rental period, handover, and return</h3>
<ul>
<li>Location and time: The boat must be collected and returned at the same location at the agreed time. In the event of delays, both parties are obliged to notify the other and wait for 30 minutes.</li>
<li>Weather conditions: If weather conditions make handover or return unsafe, the lessor or lessee must be notified at least one hour in advance, and a new time must be agreed upon.</li>
<li>No-show and fees: If the lessee fails to show up, the rental continues as normal. In the event of a failure to return the boat, the rental period continues to run, and the lessee must cover all additional expenses and losses incurred by the lessor.</li>
</ul>
</li>
</ol>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
<ol style="font-family: inherit; color: inherit;" start="2">
<li>
<h3>Price and payment</h3>
<ul>
<li>Additional costs: Optional extras, additional equipment, and services are charged in addition to the agreed rental price.</li>
<li>Adjustments for delays: If the handover is postponed due to weather conditions or circumstances on the boat owner's part, the rental period shall be extended, or the rental price reduced proportionally.</li>
</ul>
</li>
</ol>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
<ol style="font-family: inherit; color: inherit;" start="3">
<li>
<h3>Boat condition and defects</h3>
<ul>
<li>Handover: The boat must be clean, fully fueled, and in the condition specified in the contract. The condition is verified jointly using a checklist. In the event of significant defects or major delays on the part of the lessor, the lessee may claim a price reduction or terminate the agreement.</li>
<li>Return: The boat and equipment must be returned clean and with a full fuel tank. Otherwise, the lessee will be charged fees for cleaning (NOK 1,000) and refueling (pump price + NOK 500 service fee).</li>
</ul>
</li>
</ol>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
<ol style="font-family: inherit; color: inherit;" start="4">
<li>
<h3>Lessee liability and requirements</h3>
<ul>
<li>Qualifications: The operator(s) must be at least 20 years of age. Persons born after December 31, 1979, must present a valid boat operator&rsquo;s certificate. Providing false information may result in the immediate termination of the agreement.</li>
<li>Damage and insurance: The renter is financially liable for any damage, theft, or loss occurring during the rental period, as well as the lessor&rsquo;s insurance deductible in the event of an insurance claim. Issues must be reported to the lessor immediately.</li>
<li>Use and maintenance: The boat must not be used for water sports (e.g., water skiing, paragliding, etc.). The boat operator must at all times comply with applicable laws and regulations regarding maritime traffic. Note: The inner harbor has a speed limit of 5 knots. The boat must be moored and locked after dark.</li>
</ul>
</li>
</ol>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
<ol style="font-family: inherit; color: inherit;" start="5">
<li>
<h3>Cancellation, changes, and disputes</h3>
<ul>
<li>Cancellation fee: Free cancellation up to 7 days prior to the scheduled pickup time. Cancellations made less than 7 days before the pickup time are non-refundable.</li>
<li>Changes: All changes to the agreement must be made in writing.</li>
<li>Disputes: Any disagreements shall be attempted to be resolved amicably. Failing this, the Salten and Lofoten District Court shall have jurisdiction.</li>
</ul>
</li>
</ol>

If you have chosen home delivery, you will have the equipment delivered before your rental period begins and picked up after your rental period has ended.

Home delivery

Delivery and return

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A Yourcompany.no membership gives access to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

A Yourcompany.no membership gives ccess to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

Yourcompany.no JustClick is for everybody that needs a product once in a while. Convenient booking online, pick up and return at your chosen location. Get access to high quality products and save your money for something fun instead

The deposit works just like when you use a hotel or rental car. When ordering, an extra amount is reserved on your card for a small security against damage or late return. Once you have returned, we will check the equipment and release the amount on your card. Everything happens automatically and you do not have to do anything. For more information, see the help pages.

Yourcompany.no membership is for you who need a few more produts, or expect to use them more often.

Member prices on wide product selection

Additional discounts for longer term rental

Other membership benefits soon...

Enter the email address associated with your account, and we’ll email you a link to reset your password.

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